For Seattle Tech Clients — Seattle Technology Group

Client Resources

Support Tools:

www.FastSupport.com
FastSupport.com allows us to connect with you through remote access. This means we’ll be able to see your desktop to best assist with any technical issues you may be having. We hope you have a cool desktop background. Kittens, anyone?

Fresh Desk Solutions
Are you more of a do-it-yourself type of professional? We support your independence! In fact, we’ve placed quite a bit of easy-to-search support literature online so that you don’t even have to talk to us if you don’t want to! Of course, we’d still love to chat… so feel free to give us a call!

Downloads:

Conference Programmer v.6.x.x Installer
This version is self-updating and supports Crystal Reports version 11. Use for installing additional clients on your network for Conference Programmer v.6.x.x.

Seattle Tech Housing Installer (CP v.5.x.x)
Use for installing additional clients on your network for Seattle Tech Housing.

CP Archiving Utility
Our utility to archive your CP data each year. We do not recommend you run this utility without our support.

Conference Programmer v.5.x.x Installer
This version is self-updating and supports Crystal Reports version 11.

Please contact support@seattletech.com to upgrade from Conference Programmer v.5.x.x. to Conference Programmer v.6.x.x.

Microsoft SQL Server Express Edition
Be sure to select “Express with Advanced Services” – this will install the database engine and “SQL Server Management Studio Express,” a graphical management tool.

CP SQL User Manager
This is the utility that aids in adding users from CP into a back-end MSSQLServer database.

Holiday Hours:

Additional closures include a bi-annual team meeting, one in summer, one in winter. Reminders and/or changes to the closure schedule will be communicated to clients via email.

January
- New Year’s Day: Jan. 1
- Martin Luther King Jr. Day: Third Monday in Jan.

May
- Memorial Day: Last Monday in May

September
- Labor Day: First Monday in Sept.

February
No Holiday Closures

June
- Juneteenth: June 19 or closest weekday

October
No Holiday Closures

March
No Holiday Closures

July
- U.S. Independence Day: July 4 or closest weekday

November
- U.S. Thanksgiving: Fourth Thursday and Friday in November

April
No Holiday Closures

August
No Holiday Closures

December
- Winter Break: December 24 through January 1