Careers with Seattle Tech

Seattle Technology Group is growing and expanding. Throw your hat in the ring to become our newest team member!

Support and Client Success Agent

Seattle Technology Group provides conference management and event registration software to higher education institutions across North America. With our rapid increase of product development and implementation, we are hiring an ambitious, tech-savvy individual to work closely with clients.

The Support and Client Success position supports our valued clients in their use of products such as Iris Registration, Iris Front Desk and Conference Programmer by phone, email, and through occasional, comprehensive, on-site training and consulting.

This is a full time position with benefits.

  • Location

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This position is based out of our North Carolina office just a short drive from Raleigh and Durham. Seattle Tech's innovative and unconventional work space is the sun room of a renovated 1800's hotel that offers a view of sunny North Carolina days and the bustling main drag of the quickly-growing Pittsboro.

  • Responsibilities

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  • Product mastery
  • Rapid client issue resolution (phone/email)
  • Bug/Technical issue investigation/resolution
  • Writing/Updating Crystal and Telerik reports
  • Write/Maintain knowledge base articles and resources
  • Delivering remove/on-site product training (25% travel required)
  • Continual technical skill-set development
  • Other duties as assigned
  • Required Skills

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  • Ability to work and meet deadlines with minimal supervision
  • Excellent troubleshooting and analytical skills
  • Excellent verbal and written communication (as this role is client-facing)
  • Strong knowledge of Microsoft Office Products
  • Job Perks

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  • Casual workplace
  • Annual team meetings in Seattle, WA, and Pittsboro, NC
  • Professional development opportunities
  • Flexible vacation and sick time
  • 401K after first year
  • Healthcare benefits
  • A Little About You

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  • You have a love for technology and a desire to keep learning
  • You have demonstrated technical expertise and technical problem-solving skills
  • You have a love of working with people
  • You have high availability
  • You have experience, or a keen interest, in working in a fast-paced software environment
  • You are upbeat
  • You are highly-responsive - a "go-to resource" for customer support
  • You are good at expressing yourself in person and writing
  • You are efficient and a self-starter - you know how to get things done on time with minimal supervision
  • Nice-To-Have Experience

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  • Experience using Seattle Tech Products
  • Experience in hospitality, conference and events, higher education and/or residence services
  • Experience in troubleshooting and diagnosing software issues
  • Experience using SQL and Microsoft SQL Server
  • Experience using Crystal Reports and/or Telerik Reports